1Who we are, and what this covers
1.1Reckon is operated by Oxus Technologies Ltd, a company registered in Ireland under CRO number 818468, with its registered office at Greenhills Road, Dublin 12, D12 DX80 (“we”, “us”, “Oxus”). Our VAT number is IE4756195AH.
1.2These terms govern your use of the Reckon application at reckon.ie, its APIs, the POS connector software, and any related support we provide (together, the “Service”).
1.3“You” and “Customer” mean the business that subscribes to the Service. Where an individual accepts these terms, that person confirms they are authorised to bind that business.
1.4By creating an account, accepting an invitation to an existing organisation, or using the Service, you agree to these terms. If you do not agree, do not use the Service.
1.5The Service is sold to businesses. It is not offered to consumers, and consumer distance-selling rights do not apply.
2The service
2.1Reckon is multi-tenant software for shop cash reconciliation, driver and expense tracking, point-of-sale sales reporting, and related management reporting.
2.2We grant you a non-exclusive, non-transferable right to access and use the Service during your subscription, for your own internal business purposes, subject to these terms.
2.3Your data is held in a tenant belonging to your organisation. Access is scoped by organisation and by shop, and users see only what their role permits.
2.4Reckon is a reporting and record-keeping tool, not financial, tax, accounting or legal advice. Figures it produces are derived from the data you and your systems supply. You remain responsible for your statutory accounts, your tax filings, your payroll obligations and your own verification of any figure before you rely on it.
3Accounts, roles and access
3.1Accounts are issued to named individuals. Credentials must not be shared, and a single login must not be used by more than one person.
3.2The Service uses role-based access. Owners see all shops in their organisation; managers and staff see their own shop. You decide which role each user gets, and you are responsible for that decision.
3.3You are responsible for all activity under your organisation’s accounts, including activity by anyone you have invited or whose access you have failed to remove. Remove access promptly when someone leaves.
3.4API keys and connector keys authenticate a machine rather than a person. Treat them as credentials: store them securely, do not commit them to shared repositories, and revoke any key you believe has been exposed.
3.5Tell us without undue delay if you suspect any unauthorised access to your account or your data.
4Your data
4.1“Customer Data” means everything you or your systems put into the Service: daily reports, cash counts, sales summaries, driver hours and pay, supplier and expense records, receipt images, and anything imported from your point-of-sale system.
4.2Customer Data belongs to you. We claim no ownership of it. We process it to provide, secure and support the Service, and for no other purpose except as set out in these terms or our Privacy Policy.
4.3We do not sell Customer Data, we do not share it with other customers, and we do not use it to train machine-learning models.
4.4We may produce aggregated, anonymised statistics about how the Service is used, provided they cannot identify you, your shops, your staff or your customers.
4.5Where Customer Data contains personal data, you are the data controller and we act as your processor. The Privacy Policy describes what we process, why, and on what footing.
4.6You are responsible for having a lawful basis to put personal data into the Service — including any customer names and telephone numbers your point-of-sale system records against orders, and any staff and driver records you keep in it.
4.7We take backups for our own resilience. Backups are not a substitute for your own records, and you should keep whatever independent records your accountant, auditor or Revenue require.
5Fees, billing and renewal
5.1Reckon is charged per shop, per month, in advance, at the price shown when you subscribe. Adding a shop adds a charge; removing one stops it from the next billing period.
5.2Payment is taken by card through Stripe. By subscribing you authorise recurring charges for the subscription until it is cancelled.
5.3Subscriptions renew automatically each month unless cancelled before the renewal date.
5.4All prices are exclusive of VAT, which is added at the applicable rate.
5.5Fees are non-refundable except where required by law. Cancelling part-way through a paid month does not produce a refund for the remainder of that month; you keep access until the period ends.
5.6If a payment fails, we may retry it. If it remains unpaid, we may suspend access under clause 13 after giving you notice and a reasonable chance to fix it.
5.7We may change prices on 30 days’ written notice, taking effect at your next renewal. If you do not accept a price change, you may cancel before it takes effect.
5.8An active subscription is required to use the Service. Where a subscription lapses, access is restricted until it is restored.
6Tiers and changes to the service
6.1Features are grouped into tiers — Essentials, Professional and Complete. Your organisation’s tier determines which features are available to it.
6.2We develop the Service continuously and may add, change or remove features. We will not remove a feature that is material to your use without giving you reasonable notice.
6.3Some features are optional and may depend on services you enable, on integrations you configure, or on data your point-of-sale system actually holds.
6.4Beta or preview features are provided as-is, may change or be withdrawn, and are excluded from any service commitment.
7The POS connector
7.1The connector is software you install on your own back-office machine. It reads your point-of-sale database locally and sends the results to Reckon over an encrypted connection. Nothing is opened inbound at your premises.
7.2You are responsible for the machine it runs on: keeping it powered and online, keeping the operating system supported, and controlling who can log into it. Data will not reach Reckon while that machine is off, offline, or blocked by local security software.
7.3The connector reads your point-of-sale database using credentials you supply. You confirm you are entitled to grant that access and that doing so does not breach your agreement with your point-of-sale vendor.
7.4The connector reports what your point-of-sale system holds. Where the point-of-sale record is incomplete, mis-dated or wrong — for example where an end-of-day has not been run — Reckon will faithfully reflect that. Verifying the underlying till data remains yours.
7.5Connector keys are issued per shop and can be revoked at any time by either of us if a key is exposed or misused.
8Acceptable use
You must not:
- use the Service unlawfully, or to store or transmit unlawful material;
- attempt to access another organisation’s tenant or data;
- probe, scan or test the security of the Service except with our prior written consent;
- reverse engineer, decompile or copy the Service, except to the extent that right cannot lawfully be excluded;
- resell, sublicense or provide the Service to third parties as a bureau service without our written agreement;
- place deliberately false records into the Service in order to mislead a third party;
- impose an unreasonable load on the Service, including through automated requests or scraping; or
- remove or obscure any proprietary notice in the Service.
8.1Where we permit programmatic access, you must stay within any published rate limits and use it only for your own organisation’s data.
9Availability and support
9.1We aim to keep the Service available at all times, but we do not commit to an uptime figure unless we have agreed one with you in writing.
9.2We may carry out maintenance that interrupts the Service. Where an interruption is planned and material, we will give reasonable notice.
9.3Support is provided by email during Irish business hours. We respond as promptly as we reasonably can and prioritise issues that stop you working.
9.4We are not responsible for interruptions caused by your own network, hardware, point-of-sale system or third-party services outside our control.
10Confidentiality
10.1Each of us may receive information from the other that is confidential. Customer Data, your trading figures and your commercial terms are your confidential information. The non-public parts of the Service are ours.
10.2Neither of us will disclose the other’s confidential information except to people who need it to perform this agreement and who are bound by equivalent obligations, or where disclosure is required by law.
10.3These obligations continue for three years after the agreement ends, and indefinitely for anything that is a trade secret.
11Intellectual property
11.1We own the Service, its software, design, documentation and brand. Nothing here transfers any of that to you beyond the right to use it under clause 2.
11.2You own Customer Data and anything you upload. You grant us only the licence needed to host, process, back up and display it in order to run the Service for you.
11.3If you send us feedback or suggestions, we may use them to improve the Service without obligation to you. We will not identify you as their source without your agreement.
12Third-party services
12.1The Service runs on infrastructure and tools provided by others, and some optional features send data to third parties in order to work. The current list is published in our Privacy Policy.
12.2We choose these providers with care and remain responsible to you for the parts of the Service we provide. We are not responsible for a third-party service you connect yourself, or for your agreement with your point-of-sale vendor, bank or payment provider.
12.3Where an optional feature sends data to a third party, we will make that clear before you enable it.
13Suspension and termination
13.1You may cancel at any time. Cancellation takes effect at the end of the current billing period.
13.2We may suspend access, in whole or in part, where fees are overdue, where use of the Service threatens its security or stability, or where we are required to by law. Except in an emergency, we will tell you first and give you a reasonable chance to put it right.
13.3Either of us may terminate on 30 days’ written notice, or immediately if the other commits a material breach that is not remedied within 14 days of being asked, or becomes insolvent.
13.4On termination, your right to use the Service ends and any fees accrued up to that date fall due.
14Export and deletion
14.1Before your subscription ends, you can export your data from the Service. If you need an export after that, ask us within 30 days of termination and we will provide one in a common machine-readable format.
14.2We delete or irreversibly anonymise Customer Data within 90 days of termination, except where we must keep something to comply with a legal obligation, and except for routine backups, which age out on their normal cycle.
14.3If you ask us in writing to delete your data sooner, we will, and we will confirm when it is done. Deletion is irreversible.
15Warranties and disclaimers
15.1We warrant that we will provide the Service with reasonable skill and care, and in accordance with these terms.
15.2Beyond that, and to the fullest extent the law allows, the Service is provided as is. We do not warrant that it will be uninterrupted, error-free, or that it will meet requirements we have not agreed in writing.
15.3We do not warrant the accuracy or completeness of data imported from your point-of-sale system, your bank, your suppliers or any other source we do not control. Reckon reports what those systems say.
15.4Nothing in these terms excludes any warranty or condition that cannot lawfully be excluded.
16Limitation of liability
16.1Nothing in these terms limits either party’s liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited.
16.2Subject to clause 16.1, neither of us is liable for loss of profit, loss of revenue, loss of anticipated savings, loss of goodwill, or any indirect or consequential loss, however arising.
16.3Subject to clause 16.1, our total liability arising out of or in connection with this agreement in any 12-month period is limited to the fees you paid us in the 12 months before the claim arose.
16.4You accept that this limit is reasonable given the subscription price, and that you remain responsible for verifying figures before relying on them for payroll, tax, audit or any payment.
16.5Neither of us is liable for failure to perform caused by events beyond reasonable control, including power and network failure, third-party platform outages, industrial action and natural events.
17Indemnity
17.1You will indemnify us against claims, losses and reasonable costs arising from Customer Data that infringes a third party’s rights or breaches applicable law, and from your use of the Service in breach of clause 8.
17.2We will indemnify you against claims that the Service, used as permitted, infringes a third party’s intellectual property rights in the European Union.
17.3Each indemnity is conditional on the indemnified party notifying the other promptly, not admitting liability, and allowing the other to conduct the defence with reasonable co-operation.
18Changes to these terms
18.1We may update these terms. Where a change materially affects your rights or obligations, we will give at least 30 days’ notice by email or in the application before it takes effect.
18.2Continuing to use the Service after a change takes effect means you accept it. If you do not accept it, you may terminate before it takes effect and we will refund any fees covering the period after termination.
18.3Each version carries a version number and an effective date at the top of this page.
19Governing law and disputes
19.1These terms and any dispute arising from them are governed by the laws of Ireland.
19.2The courts of Ireland have exclusive jurisdiction, and both of us submit to them.
19.3Before starting proceedings, each of us will try in good faith to resolve the dispute by discussion between people with authority to settle it.
20General
20.1These terms, together with the Privacy Policy and any order form, are the entire agreement between us and replace anything said or written beforehand.
20.2You may not assign this agreement without our written consent. We may assign it to a successor to our business on notice to you.
20.3If any provision is held unenforceable, the rest stays in force and the provision is read down to the minimum extent needed to make it enforceable.
20.4A delay in enforcing a right is not a waiver of it.
20.5Nothing here creates a partnership, joint venture or employment relationship between us.
20.6Notices to us go to the email address in clause 21. Notices to you go to the email address on your account, so keep it current.
20.7A person who is not a party to this agreement has no right to enforce any part of it.
21How to contact us
21.1Write to info@oxus.ie about anything — support and account questions, billing, privacy and data protection, security disclosures, and formal legal notices under these terms. One address, read by us; there is no queue to pick and nothing to route.
21.2Postal notices go to Oxus Technologies Ltd, Greenhills Road, Dublin 12, D12 DX80, Ireland.